We currently collect and process the following information:
Personal Identifier Information (e.g Name and Contact Details)
How We Collate Your Information and Why
The majority of the personal information we hold is provided directly to us by you the patient, for the following reason:
Legitimate interest to process personal and health information
You may provide this information when filling in a form on our website or by communicating with us by phone, email or letter to book an appointment with us or during your consultation.
Information may be provided indirectly when:
A relevant guardian has provided the information when booking or during a consultation.
Under General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information are:
We have a legitimate interest
How We Use This Information
Data protection laws only allow us to process your data for certain reasons. Here at Richardson Podiatry we only process your data to comply with legal requirements and in order to manage your treatment. As a result, we may on occasions share this information with another relevant healthcare provider (e.g contacting your GP)
Your data is securely stored and only accessible by employees who have a business to need to know such data, (e.g managing consultations or treatment) and who are subject to a duty of confidentiality.
We will only retain your details for as long as is required to satisfy any legal or accounting reporting requirements.
By law information is currently kept for a minimum of 7 years for the purpose of satisfying tax requirements before being securely disposed of.
Your Data Rights
Under data protection laws you have rights in relation to your personal data. These include:
Request access to your personal data
You have the right to ask us for copies of your personal information
Request correction of your personal data
You have the right to ask us to correct any information you think is inaccurate
Request erasure of your personal data
Under certain circumstances you can ask us to erase your personal information
Request restriction of processing your personal data
Under certain circumstances you have the right to ask us to restrict the processing of your information
Object to processing your personal data
Under certain circumstances you have the right to object to the processing of your personal data
Request transfer of your personal data
Under certain circumstances you have the right to ask us to transfer the information you have given us,
either back to you or across to another organisation.
You are not required to pay a charge to exercise your rights.
However, if your request is clearly unfounded, repetitive or excessive then we may charge a reasonable fee or we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).
This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. However if your request is particularly complex or you have made a number of requests it could take longer. In this case, we will notify you and keep you updated.
Please contact us at:
Unit 14 Roseberry Court
Terry Dicken Business Park
Tel: 01642 712240
Should you feel that you are not happy with any aspect of how we collect and use your data then we would be grateful if you could contact us so we could discuss this further and seek a resolution.
If you were still not happy you have the right to take your complaint to the Information Commissioner’s Office (ICO)